Coming in the Fall 2025 ….
The PX Leadership Academy
THE 5 LEADERSHIP PRACTICES OF A FIVE-STAR PATIENT EXPERIENCE:
Fostering Effective Leadership - Focus on leading instead of managing.
Optimizing Employee Engagement - Engage employees in the work.
The Coaching Approach - Optimize performance and critical thinking through coaching strategies.
Building a Culture of Accountability: Leverage positive psychology to drive accountability.
Best Practices for Service Excellence: Integrate industry-leading strategies to elevate patient-centered care and create quality outcomes to streamline your success.
Equip leaders and staff with the tools needed to ensure high-quality, patient-centered care that enhances overall patient satisfaction and outcomes.
EMPOWER YOUR TEAM
Patient-Centered Communication - AIDET, ICARE
Effective Team Collaboration & Communication
Managing Challenging Patient Interactions
Enhancing Patient Education & Discharge Transition
Cultural Competency & Diversity Training
Service Excellence & Hospitality in Healthcare
Workshops:
Elevating Care: The 5 Pillars of a Five-Star Patient Experience
In the evolving landscape of healthcare, Ambulatory Surgery Centers (ASCs) are realizing that patient experience is crucial to their reputation and success. With the introduction of OAS CAHPS public reporting in 2025, patients will be more discerning, much like shopping for products based on star ratings. Achieving a 5-star rating is possible by focusing on five essential areas: leadership development, employee engagement, coaching, accountability, and the utilization of best practices. This workshop will explore each of these components, providing actionable insights designed to enhance patient experience and drive overall success. When these elements are effectively integrated, they not only boost patient satisfaction but also cultivate a healthier workplace culture, leading to improved retention of both staff and patients. By participating in this workshop, you will learn how to foster a thriving culture that consistently delivers exceptional care, positioning you on top in the industry.
Empowering Teams: Strategies for Employee Engagement in Ambulatory Surgery Centers
Enhancing employee engagement in Ambulatory Surgery Centers (ASCs) is crucial for fostering a productive workplace and improving patient care outcomes. Engaged employees contribute positively to organizational culture, leading to higher productivity and job satisfaction while reducing turnover and recruitment costs. To create a committed workforce dedicated to exceptional patient care, ASC associations can implement strategies such as professional development, recognition programs, stay interviews, effective communication, increased leadership visibility, and initiatives from the healthy workforce collaborative. These efforts not only benefit employees but also enhance patient experiences. This workshop outlines key strategies for optimizing employee engagement and empowering teams for success.
Leading with Impact: Practical Strategies for Effective Leadership
This workshop explores the key elements of effective leadership, emphasizing self-leadership, team dynamics, and interpersonal relationships. Participants will reflect on their leadership legacy and identify the essential qualities that make a successful leader. Highlights include the importance of building strong relationships, strategies for enhancing employee engagement, and effective communication techniques. By the end of the workshop, attendees will leave with actionable plans to boost their personal and professional growth, enabling them to lead with confidence and make a lasting impact.
Empowering Change: The Role of Coaching and Accountability in Healthcare Leadership
In the rapidly evolving landscape of healthcare, effective leadership is paramount to fostering a culture of accountability and excellence. This interactive workshop aims to equip healthcare leaders with essential coaching techniques to enhance their leadership skills and drive organizational success. Participants will explore the principles of effective coaching, focusing on strategies that promote open communication, constructive feedback, and goal-setting. Through case studies and role-playing exercises, attendees will learn how to cultivate a culture of accountability within their teams, ensuring that responsibilities are clearly defined and performance is consistently monitored. By the end of the session, participants will leave with practical frameworks and actionable insights to implement coaching practices that not only elevate their leadership capabilities but also enhance team dynamics and patient outcomes. Join us to transform your leadership approach and foster a thriving healthcare environment where accountability and excellence are the cornerstones of success.
Nursing Leadership
Leadership Intensive – This is a 12 week virtual group coaching course that equips leaders with the tools they need to be successful. Topics include: Finding Your Leadership Style, The Art of Communication, Coaching & Accountability, Interviewing and Hiring for Fit, Employee Engagement & Retention, etc.
How to Keep Top Talent - Employee Retention Strategies: People leave their manager or the culture, not their job. The cost of employee turnover for a 100 person company making an average of 50K can be up to 660,000-2.6 million annually. Reducing turnover is the BEST way to save the bottom line! This workshop offers 7 strategies that you can start today to retain your top talent.
Executive Training
The 21 Irrefutable Laws of Leadership – Interactive workshop that takes your leadership to the next level! Discover life changing principles of influence, empowerment, intuition and legacy that will make you more successful in your career.
DiSCover Communication - Optimize communication in the workplace by learning different DISC communication styles, get your own DISC assessment and learn how to interact with others to improve teamwork and communication to get the job done with ease!
Staff/Patient Communication: What every patient wants to know
This workshop develops soft skills and the patient communication technique AIDET ™ to empower staff to meet the patient’s expectations, every time.
Service Recovery: Critical Conversations
This workshop discusses ways to de-escalate angry customers, learn communication strategies and resolve difficult situations independently.
Staff HCAPHS/OAS CAHPS Training
Mastering the Patient Experience - This workshop introduces the participants to the CMS mandated patient experience survey questions and offers staff custom tips and strategies tailored to your facility to score ALWAYS!